🔹 Employment & Structure
Q: Is this a W-2 or 1099 position?
A: All VASCAP assistants are W-2 employees of Virtual Assistant Services Inc. This means we handle payroll, tax withholdings, and employment records. You’ll receive a W-2 tax form each year.
Q: Who will I actually work for?
A: You are employed by VASCAP, not directly by the client. You’ll be matched to a client based on your skills and availability, but VASCAP remains your official employer and support system.
Q: What does the onboarding process look like?
A: After your application and interview, you’ll complete onboarding paperwork, a background check, and accessibility training modules. Once cleared, we’ll begin the client-matching process.
Q: How quickly will I be matched with a client?
A: Most placements happen within 1–2 weeks after onboarding, depending on availability and client demand.
🔹 Accessibility & Inclusivity
Q: Do I need prior experience working with clients who have disabilities?
A: No. VASCAP provides training during onboarding to prepare you for accessibility-first workflows, such as written-only communication, captioned meetings, or adaptive documents.
Q: What if I’ve never used accessibility tools before?
A: That’s okay. We’ll provide guidance and resources. What matters most is your willingness to adapt and support clients inclusively.
Q: Will all my clients have accessibility needs?
A: Not necessarily. While accessibility is our specialty, many clients are corporate executives or private individuals who simply want high-level professional support.
Q: Do I need to disclose a disability if I have one myself?
A: Disclosure is optional. We encourage openness if it helps us match you with the right client, but it’s not a requirement.
🔹 Scheduling & Assignments
Q: What is the typical workload?
A: Most assistants begin with 20–30 hours per week. Some grow into 40+ hours depending on client needs and performance.
Q: Do I control my schedule?
A: Yes. During onboarding, you’ll share your preferred availability. We match you with clients whose needs align, though some flexibility speeds up placement.
Q: Will I work with one client or multiple?
A: Most assistants start with one primary client. Over time, you may support multiple clients based on your capacity and skills.
Q: Can I decline a client match?
A: Yes. You’ll always receive a client overview before confirming placement. If it’s not the right fit, we’ll rematch.
🔹 Tools & Technology
Q: What equipment do I need?
A: A reliable computer or laptop, high-speed internet, and a distraction-free workspace. A webcam and headset are strongly recommended.
Q: What software will I use?
A: Common platforms include Zoom (with captions enabled), Google Workspace, Outlook, Slack, and project management apps such as Asana or ClickUp. We’ll train you on accessibility-specific tools if needed.
Q: Do I need to buy software or licenses?
A: No. Clients provide access to any paid tools required for your role.
Q: What if I’m not familiar with a certain tool?
A: That’s fine. We value adaptability. You’ll receive training and guidance to get up to speed.
🔹 Pay & Benefits
Q: What is the pay rate?
A: Most roles range from $30–$40/hour, depending on client needs and complexity. Specialized placements may pay higher.Q: How often am I paid?
A: Payroll is processed monthly, aligned with client billing cycles.
Q: Do I get paid between assignments?
A: No, payment is only for active work. However, we prioritize quick rematching if an assignment ends.
Q: Are raises or bonuses possible?
A: Yes. Long-term clients may request rate increases or offer performance bonuses. Strong performers are also considered for premium placements.
Q: Do you offer benefits?
A: Some benefits may be available depending on classification and hours worked. Details are shared during onboarding.
🔹 Support & Growth
Q: Will I have a point of contact after I’m placed with a client?
A: Yes. Our Client Operations Team stays connected before, during, and after placement.
You’re never left on your own.
Q: Can I be promoted or take on new roles?
A: Yes. High-performing assistants may advance into lead roles, accessibility specialists, or client operations support.
Q: Do you provide training?
A: Yes. VASCAP offers initial onboarding, accessibility training, and optional skill-building workshops.
Q: Is there a community of staff?
A: We are building a professional support network with check-ins, workshops, and peer connections.
🔹 Emergencies & Continuity
Q: What happens if I lose internet or face a tech issue?
A: Notify us immediately. If unresolved quickly, we’ll provide backup coverage until you’re back online.
Q: What if I need to reschedule or take time off?
A: Provide as much notice as possible (24 hours preferred). We understand emergencies happenand will adjust coverage.
Q: What if my client no-shows a meeting?
A: Mark it as a no-show and notify us. We’ll follow up and reschedule.